Credit History & Email Logs User Guide

This page explains how to use the Settings area to audit your account’s credit usage and plan changes, and to track every system-generated email for troubleshooting, reporting, and compliance.

Last updated About 1 month ago

Credit History & Email Logs

Stay on top of usage, billing, and notifications with two simple, powerful logs in Settings: Credit Activities and Email Logs. Together, they give you a clear audit trail for finance, operations, and support.

Where to Find These Logs

  1. Click your Profile Icon in the top-right corner.

  2. Select Settings.

  3. Scroll to the Credit Activities and Email Logs tables.

1. Credit Activities

Use Credit Activities to see exactly how your account credits are used and when your plan changes.

This is ideal for:

  • Finance and billing queries

  • Investigating unexpected credit usage

  • Auditing subscription changes

What You Can Do

  • Refresh the log
    Use the Refresh button on the card to load the latest activity.

  • Drill into changes
    Select the Eye Icon in the Log column to view the raw JSON showing precise before and after values (for example, old vs new credit balance).

  • Jump to related records
    If a credit event is linked to a specific action (such as an API call or Channel sync), a Pencil Icon will appear. Select it to open the underlying transaction.

Understanding the Columns

Column

Description

Date

When the activity occurred (created_at).

Source

Who or what triggered it (a system component or a named user).

Via

How it was triggered, for example (e.g., Job, Http, Console).

Event

The type of change, typically:
• credit_decrease: Credits were used (e.g., for an order).
• credit_increase: Credits were added.
• plan_changed: Your subscription tier was updated.

Destination

What was affected, such as ‎`Company` or ‎`Order`. If the value is clickable, it links directly to that record.

Old

The value before the change (e.g., previous credit balance).

New

The value after the change (e.g., new credit balance).

2. Email Logs

Email Logs is your source of truth for all system-generated emails sent to you and your team. Use it to confirm delivery, troubleshoot missing emails, and audit automated communications.

What You Can Do

  • Search by title or recipient
    Use the search bar to find emails by Email Title or receiver email address.

  • Filter to what matters
    Narrow results by:

    • Type (for example, ‎`Notification`, ‎`Order Export`, ‎`User Invite`)

    • Status (‎`Waiting`, ‎`In Progress`, ‎`Success`, ‎`Failed`)

    • Date (‎`Sent At` or ‎`Created At`)

  • Inspect details and content

    • Eye Icon: View metadata such as attempts, timestamps, and recipients.

    • File Icon: Open the exact HTML/Text content of the email that was sent.

Understanding the Columns

Column

Description

Email Title

The subject line of the email.

Receivers

All recipient email addresses. If truncated, hover or expand to see the full list.

Type

The category of the email (e.g., Stats Export, Password Reset).

Status

Delivery outcome:
• Success: Email was successfully sent.
• Failed: Delivery failed; open the details to view the error (for example, an invalid email address).
• Waiting/In Progress: The email is still being processed.

Attempts

Number of times the system tried to send this email.

Sent At

When the email was successfully delivered.

Created At

When the system generated the email request.

Practical Use Cases

Confirm a report was sent

If you requested a Channel Stats Export but cannot see it in your inbox:

  1. Open Email Logs and search by the report title or your email.

  2. Check the Status.

  3. If it is Success, review your spam or filtering rules.

Troubleshoot delivery issues

If an email shows Failed, select the Eye Icon to view the error message, correct the issue (for example, update an invalid email address), and trigger the action again if needed.

Audit automated communications

Use the File Icon to review the exact message body sent by the system. This supports compliance, customer queries, and internal reviews.

Keep Everything Centralised and Clear

Credit Activities and Email Logs bring usage, billing, and communication history into one place.

Use them together to:

  • Answer billing and credit questions quickly

  • Prove when and what the system sent

  • Support internal audits and operational reviews without digging through inboxes

All the detail you need, in a single, easy-to-read view.