BigCommerce Integration

What is BigCommerce

BigCommerce is a cloud-based e-commerce platform that provides businesses with the tools and infrastructure to create and manage their online stores. It offers many features, including customisable templates, payment processing, shipping management, inventory tracking, and marketing tools. BigCommerce is designed to be flexible and scalable, allowing businesses of all sizes to create and manage online stores tailored to their specific needs. The platform also integrates with various third-party applications and services, making it easy for businesses to add additional functionality to their online stores. With BigCommerce, companies can create a professional-looking online store and sell products to customers worldwide, all while enjoying the benefits of a robust e-commerce platform.

Obtaining the API keys from BigCommerce

This page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Obtaining your API Keys from BigCommerce

To start configuring your API account, open your web browser and go to the login page of your BigCommerce store. Once you have successfully logged in to your store's dashboard, locate and select "Settings" in the left sidebar. Scroll to the bottom of the Settings page and click on "API Accounts." On the API Accounts page, click on "Create API account." In the name section of your API connection, enter a reference name for this API connection, such as "Despatch Cloud Connection." Under the "OAuth Scopes" section, select the required scopes for the app. It is recommended that you choose "Customers" for read-only and "Orders" and "Products" for modify access. Once you have configured the OAuth Scopes, click on the "Save" button in the screen's bottom right corner. After clicking the "Save" button, the API Credentials will be displayed, and a text file containing them will be automatically downloaded. Open the downloaded text file to access the Client ID, Client Secret, and Access Token. However, to complete the setup, you must also know the "Store Hash," which can be found in the API Path provided in the downloaded file. The API path should resemble this format: https://api.bigcommerce.com/stores/<storehash>/v3/. The "Store Hash" is also highlighted on the 7th frame for your reference.

Installing the BigCommerce Sales Channel

To add the BigCommerce sales channel to your Neuro account, kindly adhere to the following steps:

1. Access your account and go to the left side of the screen. Click the "Stores" button.

2. If you already have a store, click "View Store" on the right side of the screen to access it.

3. To edit an existing store, click the edit button on the right side. If you need to create a new store, click "+ ADD" above, name it, and use the edit button to make changes.

4. Click "+ ADD" in the channels section to begin the installation.

5. A window will appear in the centre of the screen. Choose "BigCommerce" from the available channels list.

6. Provide the required information:

   • Channel Name: In the field provided, you can enter any name. However, it is recommended to choose a name that has meaning to you, such as "BigCommerce," as it will serve as an apparent reference for the source of the order in the future.

   • Client ID & Secret, Store Hash, Access Token: Please enter the information obtained from the BigCommerce platform, as previously shown. Copy and paste these details into the appropriate fields on the Channels. Ensuring you correctly enter this information is essential, as errors may prevent you from accessing your BigCommerce account through Channels.

   • Order Statuses: Specifying the orders you wish to integrate is essential. The selection process allows flexibility, as you can opt for multiple statuses. The various order statuses and their respective explanations are elucidated below:

     • Incomplete: Orders that lack essential information or have not been finalised.

     • Pending: Orders that are awaiting processing or confirmation.

     • Shipped: Orders that have been dispatched and are in transit to the customer.

     • Partially Shipped: Orders where only a portion of the items has been shipped.

     • Refunded: Orders for which a refund has been processed.

     • Cancelled: Orders that have been officially annulled.

     • Declined: Rejected orders, typically due to payment issues or other complications.

     • Awaiting Payment: Orders in which payment is yet to be completed.

     • Awaiting Pickup: Orders that are ready for pickup.

     • Completed: Orders that have been successfully processed and delivered.

     • Awaiting Fulfilment: Orders that are pending fulfilment indicate that they are in the queue to be processed.

     • Manual Verification Required: Orders that necessitate manual verification before further processing.

     • Partially Refunded: Orders where a partial refund has been issued for specific items.

7. After filling out the fields, customise other options, then click "Save" in the bottom-right corner.

8. You'll be back in the recently installed channel. Activate it at the top of the screen using the "Is Active" button.

Congratulations! You've successfully set up your BigCommerce sales channel on Neuro.

You can now sell products on BigCommerce and manage orders from your Neuro dashboard.

For additional support, contact the Neuro Support Team.