Accessing the Stores Page

To begin managing your stores:

1. Navigate to the left-hand menu.

2. Click Stores to access your full list of connected and available stores.

💡 Tip: You can change the quality of the video in settings for better visibility.

Creating a New Store

Follow these steps to add a new store to your Neuro account:

Step 1: Initiate Store Creation

Click + Add in the upper-right corner to begin setting up a new store.

Step 2: Enter Store Details

• Store Name
  Choose a clear and meaningful name to help identify the store easily.

Step 3: Configure Key Store Settings

▸ Replace Order Line Items with Kit Items

Function:
Automatically replaces individual items in an order with the corresponding predefined kit.

Example:
If a customer orders a camera body, lens, and memory card separately, the system will bundle these into a Camera Kit automatically.

▸ Auto Deduct Not Synced Orders

Function:
Ensures real-time inventory updates for new orders, even before they're fully processed, minimising the risk of overselling.

Example:
If you have 10 units in stock and two customers order the same item via different platforms, Neuro will reduce the inventory by 2 instantly, even if those orders are not yet synced.

Step 4: Save Your Store

Click Save to finalise store creation.

Editing an Existing Store

Step 1: Open the Store Editor

• Locate the desired store in your list.

• Click the pen icon in the Actions column to enter edit mode.

Key Tabs for Store Configuration

1. Sales Channels

Install and manage integrations with various sales platforms.

• Access the Channels tab.

• Select your preferred marketplaces or eCommerce platforms.

• Follow the installation guides linked in our documentation to acquire and configure API credentials.

2. Plugins

Integrate with third-party logistics (3PL) services or other fulfilment solutions.

• Navigate to the Plugins tab.

• Configure connections to send real-time order data for streamlined fulfilment.

3. Accounting Integration

Connect accounting software like:

• Xero

• QuickBooks

• Sage

• eLogo

Via the Accounting Channel tab, automate financial record-keeping by syncing order transactions directly into your accounting system.

4. Webhooks

Receive real-time updates for selected events using webhook notifications. Unlike traditional data polling, webhooks provide immediate event notifications.

Event Types

Configure Events: You can choose from a variety of events for which you want to receive notifications, including:

Note:

• Order Confirmation: useful to keep track of incoming orders that require confirmation.

• Order Fulfilment Created: useful for monitoring the progress in real-time.

• Invoice Received: This event is relevant for financial tracking.

Webhook Configuration Options

Example
JSON
Copy
Method:                         POST / PUT
Interval:                       (in minutes)
Number of Items:                [int]
URL:                            https://your-webhook-endpoint.com
Authorisation:                  Optional headers for secure delivery
Order Statuses:                 e.g., Pending, Shipped, Completed
Enable Webhook:                 true / false
Custom Headers:                 Add key-value pairs
Auto Mark Synced:               Enabled / Disabled
Payment Statuses:               e.g., Confirmed, Pending
Include/Exclude Country Codes:  e.g., GB, US
SKU Filtering:                  Include, Exclude, or Extract specific SKUs

If you want to learn even more about webhooks, click through to our Webhook Documentation.

5. Store Notifications

Stay informed with tailored email alerts about your store’s activity.

Configuration Steps:

1. Add Recipient Emails
   Input one or more email addresses.

2. Select Notification Triggers

Important Extras:

• Pending Orders:

  • Pending Orders Threshold: Set the number of minutes to trigger an alert for pending orders.

  • Pending Orders Notification Interval: Choose how often to receive reminders for these orders.

• Not Fulfilled Orders:

  • Notification interval: Choose how often to receive reminders for these orders.

  • Day Threshold: Set the number of days to trigger an alert for unfulfilled orders.

  • Select Channels: Leave empty for all channels or select the appropriate channels.

3. Set Frequency

   • Pending Order Threshold: e.g., 30 minutes

   • Notification Interval: e.g., every 15 minutes

   • Unfulfilled Order Threshold: e.g., 2 days

4. Select Channels (optional)

5. Save Settings
   Click Update to apply your preferences.

6. Shared Companies

Connect and coordinate between multiple companies.

How to Link:

• Input the Company UUID (Universally Unique Identifier) from another Neuro organisation.

• View UUID from Settings > Company Info.

• Linked stores appear under the Shared Companies tab.

Find Your Company UUID:
To locate your current Company UUID, navigate to the settings page. For a step-by-step guide on accessing the settings page and finding the UUID, refer to our dedicated documentation.

7. Store Settings

Adapt your store configuration to evolving business needs.

• Rename your store

• Adjust initial settings

Deleting a Store

To permanently remove a store:

1. Click the trash bin icon in the Actions menu.

2. Confirm the prompt to finalise deletion.

⚠️ Warning: This action is irreversible. All related data will be removed.

Next Steps & Support

Need help? Explore more of our documentation, or contact support.