Helpdesk

The Contacting Neuro Support guide provides a step-by-step overview of how to submit a support ticket within the Neuro platform. If you encounter any issues or require assistance beyond the available help materials, this guide will walk you through the process of reaching our support team efficiently.

Contacting Neuro Support

Get Support

Postman Docs

Changelog

Our Website

Explore how Channels works, what values Channels offer and how you can get started with Channels

Getting Started

Neuro provides seamless integration for your company with various sales channels, accounting software, and plugins, enabling you to effortlessly manage all your orders from multiple sources in one centralised platform. Whether you're operating a single brand or managing multiple brands across various platforms, Neuro offers tailored solutions to streamline your operations.

Neuro allows you to seamlessly integrate your sales platforms and manage all your e-commerce operations from a single, unified location. In this document, we’ll explore the additional features and functionalities that Neuro offers to enhance your user experience.

What Neuro Offers

This document is written to give you insights into how Neuro's industry-leading channel integration software's order, Inventory, and Product syncing features work in the background.

How Channels Works

This document outlines the essential first actions to take upon accessing your Neuro account for the first time. We'll guide you through creating an API token, setting up Postman, and more.

Neuro API Documentation

The Windsor Framework is an agreement between the UK and the EU designed to manage trade between Great Britain and Northern Ireland following Brexit. It replaces the previous Northern Ireland Protocol and aims to simplify customs procedures while ensuring that Northern Ireland continues to access the EU single market. This guide explains what the framework means for your shipments, the data you need to include when creating labels, and the next steps to ensure compliance.

The Windsor Framework

The New Features section highlights the latest tools and enhancements introduced into the platform. Each feature has been designed to improve efficiency, expand functionality, and simplify your workflows. Here, you will find detailed guides explaining how to configure and make the most of these innovations, ensuring you can immediately benefit from the newest capabilities available to you.

New Features

The Bulk Fulfilment Creation feature allows you to generate multiple fulfilments in a single action by uploading a CSV file. This is especially advantageous during periods of high sales activity or when dispatching large shipments, as it removes the need to process each order individually and dramatically reduces administrative effort.

Bulk Fulfilment Creation via CSV File

Customize for a personalized platform setup.

User Menu

Effectively manage multiple business profiles within a single account while ensuring that each company's data remains securely separated. This functionality allows you to maintain distinct identities for different business ventures while benefiting from a centralised management system.

Managing Multiple Companies in Your Account

This guide provides step-by-step instructions for navigating the Users page, inviting new users, and managing existing ones efficiently.

Managing Users in Neuro

The Roles page allows you to create and manage user roles, defining access levels for different functionalities within the platform. This enables precise control over user permissions, ensuring secure and efficient management of operations.

Managing Roles in Neuro

In this document, we will provide instructions for accessing the notifications page and explore its functionality.

Managing Notifications in Neuro

The Settings page enables you to manage key aspects of your account, including generating an API key, configuring IP whitelisting, and resetting your password. This guide outlines the steps required to perform these essential actions.

Managing Settings in Neuro

The Hosted Pages feature provides a graphical interface for functionalities that are traditionally accessed through API calls. This tool simplifies development by allowing users to generate links, customise branding, and configure channel installations efficiently. This guide details each element of the Hosted Pages section and its step-by-step functionalities.

Hosted Pages in Neuro

Documents about obtaining API credentials of sales channels and adding them to your Channels account.

Sales Channel Setup Guides

The SFTP (Secure File Transfer Protocol) channel lets you exchange data by dropping CSV files on a secure server. It’s ideal if you prefer file-based workflows instead of APIs.

SFTP Sales Channel Integration

AliExpress Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

AliExpress Integration

Aero Commerce Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Aero Commerce Integration

Amazon Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Amazon Integration

This guide provides a step-by-step overview for setting up Amazon Easy Ship as a sales channel within Neuro. You'll learn how to connect your Amazon Seller account, retrieve necessary credentials, and complete the integration process to streamline fulfilment using Neuro.

Amazon Easy Ship Integration

Amazon Vendor Central Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Amazon Vendor Central Integration

This page provides a step-by-step guide for integrating Anthropologie with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Anthropologie Integration

This page provides a step-by-step guide for integrating Aniel Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Aniel Integration

This page provides a step-by-step guide for integrating ASOS Marketplace with your Neuro account. You'll learn how to retrieve your ASOS API credentials, configure your store settings, and enable the sales channel to ensure smooth synchronisation of orders, stock levels, and fulfilment data.

ASOS Integration

This page provides a step-by-step guide for integrating Baby Bunting with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Baby Bunting Integration

This guide will walk you through the steps to connect B&Q as a sales channel in Neuro, including how to enter your credentials and activate the integration.

B&Q Integration

This page provides a step-by-step guide for integrating Best Buy Marketplace with your Neuro account. You’ll learn how to retrieve your Best Buy API credentials, configure your store settings, and enable the sales channel to ensure smooth synchronisation of orders, stock levels, and fulfilment data.

Best Buy US and Canada Integration

This page provides a step-by-step guide for integrating Best Buy Canada with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Best Buy Canada Integration

This page provides a step-by-step guide for integrating Bunnings with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Bunnings Integration

B2B Wave Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

B2B Wave Integration

BigCommerce Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

BigCommerce Integration

BluePark Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

BluePark Integration

This page provides a step-by-step guide for integrating BILD with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

BILD Integration

Bol.com Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Bol.com Integration

Back Market Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Back Market Integration

This page provides a step-by-step guide for integrating Bloomingdale’s with your Neuro account. You’ll learn how to retrieve your Bloomingdale’s API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

Bloomingdale’s Integration

This page provides a step-by-step guide for integrating Boelter Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Boelter Integration

Brightpearl Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Brightpearl Integration

This page provides a step-by-step guide for integrating Carrefour with your Neuro account. You’ll learn how to retrieve your Carrefour API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

Carrefour Integration

This page provides a step-by-step guide for integrating Coperama Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Coperama Integration

This page provides a step-by-step guide for integrating Conrad Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Conrad Integration

This page provides a step-by-step guide for integrating Castorama with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Castorama Integration

This page provides a step-by-step guide for integrating Cencora Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Cencora Integration

C-Discount Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

C-Discount Integration

This page provides a step-by-step guide for integrating Douglas Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Douglas Integration

This guide provides a step-by-step walkthrough to help you install and configure Debenhams as a sales channel within Neuro.

Debenhams Integration

This page provides a complete step-by-step guide to setting up Decathlon as a sales channel within your Neuro account. Once connected, Neuro will handle the flow of orders, stock updates, and fulfilment information automatically, giving you full control from a centralised platform.

Decathlon Integration

This page provides a step-by-step guide for integrating Driven Brands Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Driven Brands Integration

eBay Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

eBay Integration

This article walks you through setting up and configuring the EDI Sales Channel step by step.

EDI Integration

This page provides a step-by-step guide for integrating Eiffage Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Eiffage Integration

EKM Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

EKM Integration

Etsy Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Etsy Integration

This page provides a step-by-step guide for integrating Fanatics with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Fanatics Integration

This page provides a step-by-step guide for integrating FairPrice with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

FairPrice Integration

This page provides a step-by-step guide for integrating Fressnapf with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Fressnapf Integration

This page provides a step-by-step guide for integrating Free People with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Free People Integration

Fruugo Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Fruugo Integration

Groupon Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Groupon Integration

This page provides a step-by-step guide for integrating Home24 with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Home24 Integration

This page provides a step-by-step guide for integrating H&M Marketplace with your Neuro account. You’ll learn how to retrieve your H&M Marketplace API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

H&M Marketplace Integration

Interspire Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Interspire Integrations

This page provides a step-by-step guide for integrating Janie & Jack with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Janie & Jack Integration

This guide provides a step-by-step walkthrough to help you install and configure Joules as a sales channel within your Neuro account.

Joules Integration

This page provides a step-by-step guide for integrating J.Crew with your Neuro account. You’ll learn how to retrieve your J.Crew API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

J.Crew Integration

This page provides a step-by-step guide for integrating Kroger with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Kroger Integration

This page provides a step-by-step guide for integrating Kohl's with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Kohl's Integration

Make your operations simpler: connect Linnworks to Neuro to centralise listings, stock, orders, and fulfilment - then keep everything in sync automatically.

Linnworks Integration

This page provides a step-by-step guide for integrating Leroy Merlin Marketplace with your Neuro account. You’ll learn how to retrieve your Leroy Merlin API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

Leroy Merlin Integration

This page provides a step-by-step guide for integrating La Redoute Marketplace with your Neuro account. You’ll learn how to retrieve your La Redoute API credentials, configure your store settings, and enable the sales channel so orders, stock levels, and fulfilment data sync smoothly and automatically.

La Redoute Integration

This page provides a step-by-step guide for integrating Liverpool with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Liverpool Integration

This guide walks you through authorising Linnworks, connecting Linnworks to Neuro, and configuring a custom Identifier so only the intended orders are synced.

Magento 1 Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Magento 1 Integration

This page provides a step-by-step guide for integrating Maisonette with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Maisonette Integration

Magento 2 Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Magento 2 Integration

This page provides a step-by-step guide for integrating MediaMarkt Marketplace with your Neuro account. You’ll learn how to retrieve your MediaMarkt API credentials, configure your store settings, and enable the sales channel to ensure smooth synchronisation of orders, stock levels, and fulfilment data.

MediaMarkt Integration

This page provides a step-by-step guide for integrating Maisons du Monde Marketplace with your Neuro account. You’ll learn how to retrieve your Maisons du Monde API credentials, configure your store settings, and enable the sales channel to ensure smooth synchronisation of orders, stock levels, and fulfilment data.

Maisons du Monde Integration

This page provides a step-by-step guide for integrating Madewell with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Madewell Integration

This page provides a step-by-step guide for integrating Macy’s with your Neuro account. You’ll learn how to retrieve your Macy’s API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

Macy’s Integration

ManoMano Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

ManoMano Integration

This page provides a step-by-step guide for integrating Minted with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Minted Integration

This page provides a step-by-step guide for integrating Mintsoft with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the integration so orders, stock levels, and fulfilment data sync automatically and reliably.

Mintsoft Integration

Mirakl Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Mirakl Integration

This page provides a step-by-step guide for integrating Nordstrom with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Nordstrom Integration

Setting up your Not on the High Street account,, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Not on the High Street Integration

This page provides a step-by-step guide for integrating NBCUniversal with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

NBCUniversal Integration

Next Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Next Integration

OnBuy Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

OnBuy Integration

OpenCart V2 Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

OpenCart V2 Integration

OpenCart V3 Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

OpenCart V3 Integration

OrderWise Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

OrderWise Integration

This page provides a step-by-step guide for integrating Online Metals Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Online Metals Integration

This page provides a step-by-step guide for integrating Parts Town Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Parts Town Integration

PrestaShop Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

PrestaShop Integration

ReCharge Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

ReCharge Integration

This page provides a step-by-step guide for integrating RedCare Pharmacy with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

RedCare Pharmacy Integration

This page provides a step-by-step guide for integrating Reitmans Ltd with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.