What is ShipHero?

ShipHero is a modern fulfilment and warehouse management platform designed to help eCommerce businesses pick, pack, and ship orders more efficiently. Known for its real-time inventory visibility and powerful warehouse tools, ShipHero supports businesses ranging from agile DTC brands to large multi-location operations.

Integrating ShipHero with Neuro allows you to automate order processing, maintain accurate stock levels across locations, and centralise your fulfilment operations.

Step-by-Step Integration

Installing the ShipHero Plugin

Follow the steps below to install and configure the ShipHero plugin in your Neuro account.

Step 1: Access the Stores Section

• Log in to your Neuro account.

• In the left-hand navigation menu, click Stores.

• To edit an existing store, click the edit (pencil) icon.

• To create a new store, click + ADD, assign a name, and then click the edit icon to continue.

Step 2: Add the ShipHero Plugin

• Within the store, scroll to the Plugins section.

• Click + ADD to begin installation.

• A pop-up window will appear. From the list of available integrations, type or select ShipHero, then click Install.

Step 3: Configure the Plugin

Enter the following information:

Plugin Name:

Enter a descriptive name that will help you easily identify this integration within your Neuro account. For example, “ShipHero UK Merch” or “Main ShipHero Store”.

Hostname:

Provide your ShipHero store’s domain in the format:
yourstore.ShipHero.com replace yourstore with your actual ShipHero store name (this can be found in your ShipHero admin URL).

💡 Tip:

The hostname is the unique web address used to connect your ShipHero store to Neuro. It must match exactly as it appears in your ShipHero settings.

• Default Plugin Toggle: Enable this if you want ShipHero to be the fallback option for orders.

• Marketplace or Region: Select your relevant ShipHero market (if applicable).

• Configure any relevant options (e.g., Download Products, Auto Sync Stock, etc.).

• Ensure all fields are filled in correctly for a successful connection.

Step 4: Connect Your ShipHero Account

Once your plugin is configured:

• Use the Copy Connect Link to send to a reseller, or

• Click Connect to authenticate with your ShipHero account.

• You’ll be redirected to ShipHero’s authentication portal to complete setup.

Step 5: Save and Activate

• If this is your default plugin, toggle “Is Default” on.

• Click Save in the bottom-right corner.

• After saving, toggle the “Is Active” switch at the top of the plugin screen to finalise activation.

Default Plugin Note

The Default Plugin serves as the fallback destination for order routing when no specific plugin assignment rule exists. If you’re using multiple plugins, we recommend designating a default and setting clear assignment rules for accurate routing.

Activation Time

Please allow 3 to 5 minutes for the plugin to activate and complete its initial data synchronisation with ShipHero.

Next Steps & Support

🎉 Congratulations! You’ve successfully connected ShipHero to Neuro. You can now:

• Automatically route merchandise orders related to your ShipHero profile

• Keep inventory levels synchronised

• View and manage order statuses directly within your Neuro dashboard

For Further Support

• Explore more in our Documentation.

• Book a demo or speak to Sales.

• Raise a Support Ticket or call our Support Team directly on +44 1377 455180.