ASDA Integration

Connect Neuro to ASDA's drop-ship vendor programme. Purchase orders arrive as normal Neuro orders, and the acknowledgement, despatch notice and cancellation messages ASDA requires are sent back for you.

Last updated About 2 hours ago

Overview

ASDA places purchase orders on an SFTP server in its cXML format. Neuro collects them, turns each one into an order you can pick and pack, and writes three kinds of message back to the same server.

Neuro reads from PO5/inbox and writes to PO6/inbox under the base path you enter. Imported order files are moved to PO5/inbox/processed.

Both ASDA fulfilment types are supported:

Home Delivery. You ship to the customer's address with your own courier.
Click & Collect. You ship to an ASDA store using ToYou. Neuro applies ASDA's ToYou rules for you.

Before you start

ASDA's DSV onboarding team will send you the following. Keep it to hand for Step 1.

Item	What it is
SFTP host	Address of the ASDA SFTP server
SFTP port	Usually `22`
SFTP username and password	Your vendor login for the SFTP server
Base path	The root folder that contains the `PO5` and `PO6` folders. Often `/`
ASDA Vendor ID	The numeric vendor number ASDA assigned to you. Neuro uses it to sign your messages as `ASDA-<vendor id>-DC`

You should also have the following ready in Neuro:

Products with matching SKUs. ASDA identifies each order line with your supplier part number. That value must match the product SKU in Neuro so stock and fulfilment link up.
A way to record despatches. Despatch notices are sent when a fulfilment with a tracking number is recorded on the order, from your connected warehouse system, through the Neuro API, or with the bulk fulfilment CSV upload on the Orders page.

Add the ASDA channel

Go to Channels in the left menu.
Click Add Channel.
Select the store the channel belongs to and choose ASDA from the channel list.
Give the channel a Channel name, for example ASDA DSV.
Complete the ASDA fields below and save.

ASDA connection fields

		FieldRequiredWhat to enter
ASDA Vendor ID	Required	The vendor number ASDA assigned to you. Numbers only, with no `ASDA-` prefix and no `-DC` suffix. Neuro adds those.
FTP host	Required	The SFTP server hostname from ASDA
FTP port	Required	The SFTP port from ASDA, normally `22`
FTP username	Required	Your SFTP username
FTP password	Required	Your SFTP password. It is stored encrypted.
FTP base path	Required	The folder that contains `PO5` and `PO6`. Enter `/` if they sit at the top level of your login.
Auto-confirm orders	Optional	On: every imported order is accepted in full and acknowledged automatically. Off: you review and accept each order yourself. See Step 3.

The SFTP fields appear under the heading Locations & warehouses in the channel form.

Folders Neuro uses

These sub-folders are fixed by ASDA, so you do not enter them anywhere.

		FolderDirectionContents
`PO5/inbox`	ASDA to you	New purchase orders, one file per order
`PO5/inbox/processed`	Created by Neuro	Order files Neuro has already imported
`PO6/inbox`	You to ASDA	Acknowledgements, despatch notices and cancellations written by Neuro

Check the general channel settings

The ASDA channel shares the standard settings every channel has. Make sure these are set:

Setting	Value	Why
Import orders	On	Without it Neuro never reads `PO5/inbox`
Pause sending fulfilments	Off	When on, despatch notices are not sent to ASDA
Skip older orders	Optional	If you set an ignore-before date, purchase orders dated on or before it are moved to `processed` without being imported
Active	On	The channel only runs while active

Stock feeds to ASDA are not part of this channel, so stock-related toggles have no effect on it.

Decide how orders are accepted

ASDA requires exactly one acknowledgement per purchase order. Neuro sends it for you in one of two ways.

Option A, recommended

Auto-confirm orders

Switch Auto-confirm orders on in the channel form. Every line of every imported order is accepted at full quantity and the acknowledgement is queued at once. The order appears on the Orders page ready to pick.

Choose this if you normally fulfil what ASDA orders and handle shortages later as cancellations.

Option B

Review each order manually

Leave Auto-confirm orders off. Imported orders wait on the Order Confirmations page:

Open Order Confirmations. New orders show Status Pending and Acknowledge Sync Status Pending.
Open an order. Under Confirmation Order Items, expand each line, set Acknowledge Status to Accept or Reject, and save the line.
Click Confirm and Submit Acknowledgements, check the summary and click Submit.

Accepted lines become a normal order on the Orders page. Rejected lines are sent to ASDA as a cancellation of that quantity so ASDA can refund the customer, and they are not added to the Neuro order.

Acknowledgements are sent once. After it has gone, an acknowledgement cannot be changed or re-sent. If you later cannot fulfil part of an accepted order, use a cancellation as described under Cancelling lines.

Map your couriers

The despatch notice tells ASDA which carrier delivered the parcel. Neuro sends the courier name recorded on the fulfilment, after any renames you have configured.

Open the ASDA channel and go to its Couriers page.
Add each courier you ship ASDA orders with. If ASDA expects a different name from your internal one, enter it in Custom Name.

For Click & Collect no mapping is needed. Neuro always reports the carrier as toyou, as ASDA requires, and builds the ToYou tracking link from the parcel ID you record as the tracking number.

Using the channel day to day

How orders arrive

Neuro checks PO5/inbox roughly every 10 minutes and reads files oldest first.
A file is left alone until it is at least two minutes old, so half-uploaded files are never imported.
Each file becomes one order. An order with the same ASDA order number is never imported twice.
Imported files move to PO5/inbox/processed with a timestamp added to the filename.
A file that cannot be read stays in the inbox and is retried on the next check. The channel log names the file and the reason.

What you see on the order

Neuro field	Comes from
Order number	ASDA's order ID
Customer order number	ASDA's customer order number (requisition ID). ASDA requires this on the despatch note.
Delivery address	The ship-to address on the purchase order. For Click & Collect this is the ASDA store, with its name and number.
Invoice address	The bill-to party on the purchase order (ASDA)
Order lines	SKU, description, quantity and unit price per line
Order total	Sum of ASDA's retail line totals plus any per-line shipping charge
Fulfilment type	Delivery or Collect, stored with the order and used when the despatch notice is built

ASDA purchase orders carry no tax data, so tax fields on ASDA orders are zero.

Despatching an order

Pick, pack and ship the whole order.
Record one fulfilment against the order with the tracking number and courier. A tracking URL is included when your courier provides one.
Within about five minutes Neuro writes a despatch notice to PO6/inbox covering every accepted line. The fulfilment status moves from Awaiting Send to Synced.
If the fulfilment is marked "set as shipped", the order status changes to Shipped.

One despatch notice per order. Neuro reports all accepted lines in a single notice. A second fulfilment on the same order is marked Synced but no second notice is sent, so ASDA is never told about the same items twice. Record the fulfilment once the whole order has left.

Click & Collect. Enter the ToYou parcel ID as the tracking number. Neuro sets the carrier to toyou and adds the ToYou tracking link.
Home Delivery. The carrier sent is your mapped courier name. Always include a tracking number, as ASDA uses it for customer updates.

Cancelling lines

Every unit ASDA orders must end up either despatched or cancelled. To cancel:

At acceptance time (Option B): set the line to Reject before submitting the acknowledgement. Neuro sends the acknowledgement, then a cancellation for the rejected quantity.
After acceptance: record a refund or cancellation against the order through the Neuro API or your connected warehouse system. Neuro sends a cancellation to ASDA within about five minutes.
- If the refund lists items and quantities, only those quantities are cancelled. Each refund item SKU must match a line on the ASDA order.
- If the refund lists no items, the whole order is cancelled.
- If the refund is marked "set as refunded", the Neuro order status changes to Cancelled.

A cancellation never reports more than the quantity ASDA ordered on that line.

Monitoring and logs

Open the channel and use its Transaction Records to see every exchange with ASDA.

Log type	What it covers
Get Orders	Each check of `PO5/inbox`, how many orders were imported, and any files that failed
Prepare / Submit Acknowledgements	Acknowledgements written to `PO6/inbox`, with the filename
Prepare / Submit Fulfilment	Despatch notices written to `PO6/inbox`, with the filename
Prepare / Submit Order Cancel	Cancellations written to `PO6/inbox`, with the filename

Every file Neuro writes is named cXML_OrderUpdate_<ASDA order number>_<timestamp>.xml, so you can match it to what ASDA sees.

Two status fields tell you where an order is:

Acknowledge Sync Status on the Order Confirmations page

PendingProcessingSuccessFailed

Fulfilment status on the order

Awaiting SendPending SyncSyncedFailed

Troubleshooting

Symptom	Likely Cause	What to do
No orders are importing	Wrong SFTP details or base path, Import orders off, or channel inactive	Look for "Unable to open ASDA PO5/inbox folder" in the Get Orders log. Confirm host, port, username, password and that `<base path>/PO5/inbox` exists. Check Import orders and Active are on.
Orders appear later than expected	The file is under two minutes old, or the ten-minute check has not run yet	Wait for the next check. Files are never imported while they may still be uploading.
A file is stuck in the inbox	The file could not be parsed	The Get Orders log lists the file and the error. Ask ASDA to re-send it if it is malformed.
Acknowledge Sync Status shows Failed	Neuro could not write to `PO6/inbox`	Check the log message and fix the cause. Then open the order on Order Confirmations, set Acknowledge Sync Status back to Pending and save. It is retried on the next run.
Fulfilment status shows Failed	SFTP write failed, or the order has no linked ASDA confirmation order	Check the Submit Fulfilment log. Fix the cause, then use Update Sync Status on the order to set the fulfilment back to Awaiting Send.
"Duplicate ShipNotice suppressed" in the log	A second fulfilment was added to an order already reported	Nothing to do. ASDA has already been told the order shipped.
Cancellation fails with "SKU not found"	The refund item SKU does not match a line on the ASDA order	Correct the SKU on the refund so it matches the order line and re-submit.
Click & Collect tracking looks wrong at ASDA	The tracking number was not the ToYou parcel ID	Record the ToYou parcel ID as the tracking number on the fulfilment.

Good to know

Acknowledgements are sent once. ASDA does not accept amendments. Changes after acceptance go through cancellations.
Partial despatch is reported as full. One despatch notice per order covers all accepted lines. Ship complete orders, or cancel the lines you cannot ship before despatching.
Stock is not sent to ASDA by this channel. If ASDA requires a stock feed, speak to your Neuro account manager.
Cancellations from ASDA are not received. If ASDA cancels an order with you directly, cancel it in Neuro too so it does not stay open.
Exchange orders from ASDA import as normal orders. The exchange reference is stored but does not change processing.
Country code. ASDA files may contain GB or UK. Neuro stores the value as received.

Setup checklist

SFTP host, port, username, password and base path received from ASDA
ASDA Vendor ID received from ASDA
Products in Neuro carry the same SKU as ASDA's supplier part number
Channel created with the connection fields and saved
Import orders on, Pause sending fulfilments off, channel Active
Auto-confirm orders decided: on for automatic acceptance, off for manual review
Couriers mapped on the channel's Couriers page
First order imported, acknowledged and visible on the Orders page
First despatch notice confirmed in the Submit Fulfilment log