You can find answers and solutions to the frequently asked questions here.

Frequently Asked Questions

This guide walks you through the essential steps to confirm that your sales channel is active and correctly authenticated within Neuro. It also covers how to diagnose common connection issues, check API responses, and understand when to contact support.

My Products Are Not Appearing on the Sales Channels

This article guides you through the essential troubleshooting steps if your orders are not importing into Neuro. It covers how to verify channel activation, confirm authentication, handle order creation dates, check order fulfilment and payment status, and ensure the sales channel API is responding as expected.

Channel Set Up, but Orders Not Coming Through? What to Do

This article outlines how to resolve cases where fulfilment updates are not transmitted to your sales channel in Neuro. It provides a step-by-step guide for verifying fulfilment creation, investigating failure reasons via order activity logs, confirming courier mappings, and checking transaction records for API errors. These actions help ensure fulfilments are synchronised correctly or escalated appropriately to support.

Fulfilment Not Sent to Sales Channel: Troubleshooting Guide

This guide provides step-by-step instructions to help you troubleshoot webhook issues in Neuro. If your webhooks are not functioning as expected, use the steps below to verify activation, validate configuration, and inspect transaction logs for errors.

Troubleshooting Webhooks in Neuro

This guide outlines essential troubleshooting steps to resolve issues when orders aren't processed despite successful plugin setup. It covers verifying plugin activation, checking authentication credentials, and diagnosing API connectivity problems through transaction logs. Follow this guide to ensure smooth order processing or contact Neuro Support for further help.

Plugin Set Up, But Orders Not Sent: What to Do: Troubleshooting Guide

If your product stock levels are not updating across connected sales channels, this guide outlines a clear process to help identify and resolve common issues. You'll verify key settings, ensure product inclusion in your main catalogue, and perform a manual stock push to re-establish accurate inventory synchronisation.

Product Quantities Not Syncing to Sales Channels: Troubleshooting Guide

Need to manually refresh product data in Neuro? This guide shows you how to refetch updates from your sales channels in just a few clicks. Ensure stock management is enabled, toggle the refetch setting, and let Neuro handle the sync. Ideal for keeping your listings accurate when changes occur outside regular sync intervals.

How to Refetch Product Updates from a Sales Channel in Neuro

When integrating a sales channel with Neuro, you may encounter orders marked as On Hold. This guide explains what this status means, why it occurs, and how you can manage or disable it through your channel settings.

Orders on Hold After Sales Channel Setup: What Does It Mean?

If recent orders aren’t appearing in Neuro, you can manually refetch them using the Order Polling feature. This guide walks you through selecting a specific date to pull order data from your sales channel, helping ensure your system stays up to date. Ideal for recovering missing orders or syncing recent changes.

Manually Refetch Orders and Updates from Sales Channels

This guide outlines how to use Neuro’s Bulk Update feature to manually resend orders or fulfilments to webhooks or plugins. This functionality is essential for resolving synchronisation failures, managing updates across systems, and ensuring your fulfilment processes remain consistent and reliable. Whether using remote IDs or file uploads, this walkthrough enables you to manage order flows efficiently without duplication.

Resend Orders to Webhooks or Plugins via Bulk Update

This guide provides step-by-step instructions for configuring permissions in Wix to enable seamless integration with Neuro. Proper configuration ensures that Neuro can access and manage store data effectively.

Configuring Wix Permissions for Neuro Integration

Get Support

Postman Docs

Changelog

Our Website

Explore how Channels works, what values Channels offer and how you can get started with Channels

Getting Started

Neuro provides seamless integration for your company with various sales channels, accounting software, and plugins, enabling you to effortlessly manage all your orders from multiple sources in one centralised platform. Whether you're operating a single brand or managing multiple brands across various platforms, Neuro offers tailored solutions to streamline your operations.

Neuro allows you to seamlessly integrate your sales platforms and manage all your e-commerce operations from a single, unified location. In this document, we’ll explore the additional features and functionalities that Neuro offers to enhance your user experience.

What Neuro Offers

This document is written to give you insights into how Neuro's industry-leading channel integration software's order, Inventory, and Product syncing features work in the background.

How Channels Works

This document outlines the essential first actions to take upon accessing your Neuro account for the first time. We'll guide you through creating an API token, setting up Postman, and more.

Neuro API Documentation

The Windsor Framework is an agreement between the UK and the EU designed to manage trade between Great Britain and Northern Ireland following Brexit. It replaces the previous Northern Ireland Protocol and aims to simplify customs procedures while ensuring that Northern Ireland continues to access the EU single market. This guide explains what the framework means for your shipments, the data you need to include when creating labels, and the next steps to ensure compliance.

The Windsor Framework

The New Features section highlights the latest tools and enhancements introduced into the platform. Each feature has been designed to improve efficiency, expand functionality, and simplify your workflows. Here, you will find detailed guides explaining how to configure and make the most of these innovations, ensuring you can immediately benefit from the newest capabilities available to you.

New Features

The Bulk Fulfilment Creation feature allows you to generate multiple fulfilments in a single action by uploading a CSV file. This is especially advantageous during periods of high sales activity or when dispatching large shipments, as it removes the need to process each order individually and dramatically reduces administrative effort.

Bulk Fulfilment Creation via CSV File

Your control center for real-time insights and order tracking.

Dashboard

This guide will waltz you through what each panel means, how the maths is computed, and where to prod when figures behave strangely.

Dashboards

Customize for a personalized platform setup.

User Menu

Effectively manage multiple business profiles within a single account while ensuring that each company's data remains securely separated. This functionality allows you to maintain distinct identities for different business ventures while benefiting from a centralised management system.

Managing Multiple Companies in Your Account

This guide provides step-by-step instructions for navigating the Users page, inviting new users, and managing existing ones efficiently.

Managing Users in Neuro

The Roles page allows you to create and manage user roles, defining access levels for different functionalities within the platform. This enables precise control over user permissions, ensuring secure and efficient management of operations.

Managing Roles in Neuro

In this document, we will provide instructions for accessing the notifications page and explore its functionality.

Managing Notifications in Neuro

The Settings page enables you to manage key aspects of your account, including generating an API key, configuring IP whitelisting, and resetting your password. This guide outlines the steps required to perform these essential actions.

Managing Settings in Neuro

The Hosted Pages feature provides a graphical interface for functionalities that are traditionally accessed through API calls. This tool simplifies development by allowing users to generate links, customise branding, and configure channel installations efficiently. This guide details each element of the Hosted Pages section and its step-by-step functionalities.

Hosted Pages in Neuro

Documents about obtaining API credentials of sales channels and adding them to your Channels account.

Sales Channel Setup Guides

Documents about obtaining API credentials of each sales channels and adding them to your Channels account.

Sales Channels

AliExpress Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

AliExpress Integration

Aero Commerce Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Aero Commerce Integration

Amazon Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Amazon Integration

This guide provides a step-by-step overview for setting up Amazon Easy Ship as a sales channel within Neuro. You'll learn how to connect your Amazon Seller account, retrieve necessary credentials, and complete the integration process to streamline fulfilment using Neuro.

Amazon Easy Ship Integration

Amazon Vendor Central Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Amazon Vendor Central Integration

This page provides a step-by-step guide for integrating Anthropologie with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Anthropologie Integration

This page provides a step-by-step guide for integrating Aniel Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Aniel Integration

This page provides a step-by-step guide for integrating ASOS Marketplace with your Neuro account. You'll learn how to retrieve your ASOS API credentials, configure your store settings, and enable the sales channel to ensure smooth synchronisation of orders, stock levels, and fulfilment data.

ASOS Integration

This page provides a step-by-step guide for integrating Baby Bunting with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Baby Bunting Integration

This guide will walk you through the steps to connect B&Q as a sales channel in Neuro, including how to enter your credentials and activate the integration.

B&Q Integration

This page provides a step-by-step guide for integrating Best Buy Marketplace with your Neuro account. You’ll learn how to retrieve your Best Buy API credentials, configure your store settings, and enable the sales channel to ensure smooth synchronisation of orders, stock levels, and fulfilment data.

Best Buy US and Canada Integration

This page provides a step-by-step guide for integrating Best Buy Canada with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Best Buy Canada Integration

This page provides a step-by-step guide for integrating Bunnings with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Bunnings Integration

B2B Wave Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

B2B Wave Integration

BigCommerce Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

BigCommerce Integration

BluePark Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

BluePark Integration

This page provides a step-by-step guide for integrating BILD with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

BILD Integration

Bol.com Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Bol.com Integration

Back Market Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Back Market Integration

This page provides a step-by-step guide for integrating Bloomingdale’s with your Neuro account. You’ll learn how to retrieve your Bloomingdale’s API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

Bloomingdale’s Integration

This page provides a step-by-step guide for integrating Boelter Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Boelter Integration

Brightpearl Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Brightpearl Integration

This page provides a step-by-step guide for integrating Carrefour with your Neuro account. You’ll learn how to retrieve your Carrefour API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

Carrefour Integration

This page provides a step-by-step guide for integrating Coperama Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Coperama Integration

This page provides a step-by-step guide for integrating Conrad Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Conrad Integration

This page provides a step-by-step guide for integrating Castorama with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Castorama Integration

This page provides a step-by-step guide for integrating Cencora Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Cencora Integration

C-Discount Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

C-Discount Integration

This page provides a step-by-step guide for integrating Douglas Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Douglas Integration

This guide provides a step-by-step walkthrough to help you install and configure Debenhams as a sales channel within Neuro.

Debenhams Integration

This page provides a complete step-by-step guide to setting up Decathlon as a sales channel within your Neuro account. Once connected, Neuro will handle the flow of orders, stock updates, and fulfilment information automatically, giving you full control from a centralised platform.

Decathlon Integration

This page provides a step-by-step guide for integrating Driven Brands Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Driven Brands Integration

eBay Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

eBay Integration

This article walks you through setting up and configuring the EDI Sales Channel step by step.

EDI Integration

This page provides a step-by-step guide for integrating Eiffage Marketplace with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Eiffage Integration

EKM Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

EKM Integration

Etsy Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Etsy Integration

This page provides a step-by-step guide for integrating Fanatics with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Fanatics Integration

This page provides a step-by-step guide for integrating FairPrice with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

FairPrice Integration

This page provides a step-by-step guide for integrating Fressnapf with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Fressnapf Integration

This page provides a step-by-step guide for integrating Free People with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Free People Integration

Fruugo Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Fruugo Integration

Groupon Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Groupon Integration

This page provides a step-by-step guide for integrating Home24 with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Home24 Integration

This page provides a step-by-step guide for integrating H&M Marketplace with your Neuro account. You’ll learn how to retrieve your H&M Marketplace API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

H&M Marketplace Integration

Interspire Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Interspire Integrations

This page provides a step-by-step guide for integrating Janie & Jack with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Janie & Jack Integration

This guide provides a step-by-step walkthrough to help you install and configure Joules as a sales channel within your Neuro account.

Joules Integration

This page provides a step-by-step guide for integrating J.Crew with your Neuro account. You’ll learn how to retrieve your J.Crew API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

J.Crew Integration

This page provides a step-by-step guide for integrating Kroger with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Kroger Integration

This page provides a step-by-step guide for integrating Kohl's with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Kohl's Integration

Make your operations simpler: connect Linnworks to Neuro to centralise listings, stock, orders, and fulfilment - then keep everything in sync automatically.

Linnworks Integration

This page provides a step-by-step guide for integrating Leroy Merlin Marketplace with your Neuro account. You’ll learn how to retrieve your Leroy Merlin API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

Leroy Merlin Integration

This page provides a step-by-step guide for integrating La Redoute Marketplace with your Neuro account. You’ll learn how to retrieve your La Redoute API credentials, configure your store settings, and enable the sales channel so orders, stock levels, and fulfilment data sync smoothly and automatically.

La Redoute Integration

This page provides a step-by-step guide for integrating Liverpool with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Liverpool Integration

Magento 1 Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Magento 1 Integration

This page provides a step-by-step guide for integrating Maisonette with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Maisonette Integration

Magento 2 Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Magento 2 Integration

This page provides a step-by-step guide for integrating MediaMarkt Marketplace with your Neuro account. You’ll learn how to retrieve your MediaMarkt API credentials, configure your store settings, and enable the sales channel to ensure smooth synchronisation of orders, stock levels, and fulfilment data.

MediaMarkt Integration

This page provides a step-by-step guide for integrating Maisons du Monde Marketplace with your Neuro account. You’ll learn how to retrieve your Maisons du Monde API credentials, configure your store settings, and enable the sales channel to ensure smooth synchronisation of orders, stock levels, and fulfilment data.

Maisons du Monde Integration

This page provides a step-by-step guide for integrating Madewell with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Madewell Integration

This page provides a step-by-step guide for integrating Macy’s with your Neuro account. You’ll learn how to retrieve your Macy’s API credentials, configure your store settings, and enable the sales channel to ensure seamless synchronisation of orders, stock levels, and fulfilment data.

Macy’s Integration

ManoMano Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

ManoMano Integration

This page provides a step-by-step guide for integrating Minted with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the sales channel so orders, stock levels, and fulfilment data sync automatically and reliably.

Minted Integration

This page provides a step-by-step guide for integrating Mintsoft with your Neuro account. You’ll learn how to retrieve your API credentials, configure your store settings, and activate the integration so orders, stock levels, and fulfilment data sync automatically and reliably.

Mintsoft Integration

Mirakl Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Mirakl Integration

Setting up your Not on the High Street account,, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.

Not on the High Street Integration

Next Setup Guide, this page provides step-by-step guidance on obtaining credentials, which are essential for the setup process.