Product Quantities Not Syncing to Sales Channels: Troubleshooting Guide

If your product stock levels are not updating across connected sales channels, this guide outlines a clear process to help identify and resolve common issues. You'll verify key settings, ensure product inclusion in your main catalogue, and perform a manual stock push to re-establish accurate inventory synchronisation.

Last updated 2 months ago

Step 1: Ensure Auto Sync for Stock Levels Is Enabled

To begin, confirm that automatic stock synchronisation is active for your sales channel.

  1. Log in to your Neuro account.

  2. In the left-hand menu, click Stores.

  3. Locate the relevant store and click the pencil (edit) icon.

  4. Within the store view, locate the appropriate sales channel and click the pencil (edit) icon again.

  5. Ensure that the Auto Sync Stock Levels toggle is enabled.

    • If not, activate it to allow automatic stock updates to your sales channel.

  6. Click Save to apply the changes.

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Step 2: Confirm Products Are in the Main Product Catalogue

Products must be part of your store's main catalogue for stock sync to function properly.

  1. From the Stores page, click the pencil icon next to your store.

  2. Edit the relevant sales channel.

  3. Ensure the following settings are enabled:

    • Stock Management

    • Download Products

    • Add To Products

  4. Save the settings to complete this step.

This ensures that products from your sales channel are downloaded, tracked, and included in the central product management system.

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Step 3: Manually Push Stock Levels to the Sales Channel

If automatic synchronisation appears to be set up correctly but inventory is still not updating, trigger a manual stock push:

  1. Return to the Stores section and edit your chosen store.

  2. Edit the sales channel you wish to update.

  3. Enable:

    • Stock Management

    • Push Stock Levels

  4. Click Save to initiate the sync.

⏳ Note: Allow 3–10 minutes for Neuro to process and update stock levels across your products.

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Additional Tips

  • If only certain products are not syncing, double-check their active status and stock levels within Neuro.

  • Use Transaction Logs under the sales channel view to diagnose any failed sync attempts or error responses from the channel’s API.

Next Steps & Support

If you’ve followed the steps above and stock levels still fail to update:

  • Read more of our documentation.

  • If further help is needed, reach out to Neuro Support for expert assistance. 🚀