Manually Refetch Orders and Updates from Sales Channels

If recent orders aren’t appearing in Neuro, you can manually refetch them using the Order Polling feature. This guide walks you through selecting a specific date to pull order data from your sales channel, helping ensure your system stays up to date. Ideal for recovering missing orders or syncing recent changes.

Last updated 2 months ago

Overview

In some cases, you may need to manually refetch orders and updates from your sales channels to ensure all data is correctly synced within Neuro. This guide outlines the steps to enable Order Polling, which triggers a retrieval of order information from a selected date.

Steps to Refetch Orders

  1. Access Your Neuro Account
    Log in to your Neuro account and navigate to the left-hand menu.

  2. Open Stores Settings
    Click on the Stores button to view your connected stores.

  3. Select the Store and Channel

    • Locate the store that contains the sales channel you want to update.

    • Click the pencil icon next to the relevant store.

    • Click the pencil icon next to the specific channel you need to modify.

  4. Enable Order Polling
    Scroll down to the Order Polling section and toggle it on.

  5. Select the Polling Date
    Choose the date from which you want the system to start retrieving orders.

  6. Save and Sync
    Click Save, then wait 3 to 10 minutes for the system to import the orders.
    If the expected orders are not imported, consider verifying the channel settings or reaching out to support for further assistance.

Next Steps

If your orders are still not appearing after enabling order polling, you may need to check:

  • Sales channel credentials and API connection.

  • Any potential restrictions set by the channel provider.

  • Neuro’s system logs for any reported issues.

For further support, visit our Neuro Help Centre or Create a Support Ticket.