Verifying Channel Activation and Connection in Neuro

Step 1: Verify if the Channel is Active

To ensure your sales channel is operational, follow these steps to confirm it is marked as Active in your store settings:

1. Navigate to the left-hand menu and click Stores.

2. Locate the relevant store and click the pencil icon beside it.

3. In the store settings, find your desired channel and click the pencil icon next to it.

4. Look for the Is Active toggle.

5. Ensure the checkbox is ticked.

   • If not, click the checkbox to activate the channel.

🔐 Step 2: Confirm Channel Authentication

Each channel must be properly authenticated for it to function. To verify this, check the status of the auth_connect job:

1. Go to the Stores section from the left-hand menu.

2. Click the pencil icon next to the relevant store.

3. Click the pencil icon next to the specific channel.

4. Click the Transaction Records button.

5. In the filter area:

   • Select Log Type.

   • Choose auth_connect and click Add.

6. Review the response:

   • ✅ Successful: No further action required.

   • ❌ Unsuccessful: Click the pencil icon on the log entry to view error details.

Common Authentication Errors

If the log message mentions:

• Invalid credentials, or

• Expired tokens

Then you must either:

• Reconnect the channel, or

• Update the authentication credentials.

Once updated, repeat the auth_connect check to confirm success.

If issues persist, please contact Neuro Support with a detailed description of the problem.

🔄 Step 3: Confirm API Responsiveness for Order Retrieval

In some instances, the sales channel’s API may not be responding correctly to Neuro’s order retrieval requests. To verify this:

1. From the Stores section, open your store by clicking the pencil icon.

2. Click the pencil icon next to the relevant channel.

3. Open Transaction Records.

4. In the filter menu:

   • Select Log Type.

   • Choose get_order and click Add.

5. Check the response:

   • ✅ Successful: Your order sync is working as expected.

   • ❌ Unsuccessful: Click the pencil icon for detailed error information.

Scroll to the Response section to read the error or status message.

Troubleshooting

• If the error is on the channel’s side (e.g., rate limits, server errors), please wait and retry.

• For persistent issues, contact Neuro Support with the full error details.

Next Steps & Support

Need further help?

• Explore more of our documentation.

• Reach out to Neuro Support for direct assistance.

We're here to help ensure your integrations run smoothly.