Overview

The Confirmation Orders feature in Neuro ensures a smooth and controlled order processing workflow by requiring manual confirmation of specific sales channel orders before they enter the main workflow. This process enhances transparency, synchronises internal workflows, and improves inventory accuracy.

This page serves as a control centre, allowing users to carefully review and confirm transaction details:

With a deliberate confirmation process:

• users can enhance transparency,

• synchronise internal workflows, and

• maintain precise inventory management.

The confirmation order mechanism acts as a strategic checkpoint, ensuring a well-coordinated and reliable e-commerce experience.

Accessing the Confirmation Orders Page

To navigate to the Confirmation Orders page:

1. Locate the left-hand menu.

2. Click on "Confirmation Orders".

Customising Columns

Neuro allows you to customise the columns displayed on the Orders and Confirmation Orders pages to suit your workflow.

Adjusting Columns

1. Click the filter icon in the top-right corner of the page.

2. A popup will appear, allowing you to:

   • Select or remove columns from the left panel.

   • Drag and arrange columns in the right panel to reorder them.

3. Available column options include:

   • Channel

   • Customer

   • Fulfilment Status

   • ID

   • Number of Items

   • Order Date

   • Order Import Date

   • Sent via Webhook

   • Status

   • Sync Status

4. Once satisfied with your selection, click "Save" to apply changes or "Reset to Default" to restore the original column setup.

By customising your view, you can streamline your workflow and focus on the most relevant order details.

Managing Confirmation Orders

Reviewing Confirmation Orders

1. Use the search bar to locate orders by Order ID, Remote Order ID, Remote Alt ID.

2. Select a store from the dropdown menu to filter orders for a specific store.

3. The confirmation orders table will display key details:

   • ID – A unique invoice identifier.

   • Channel – The sales channel from which the order originated.

   • Status – Order status, including:

     • Unpaid

     • Unshipped

     • Partially Shipped

     • Shipped

     • Cancelled

     • Refunded

     • Unfulfillable

   • Order Date – The timestamp of order creation.

   • Acknowledgement Sync Status – The order’s synchronisation state with the sales channel:

     • Pending – Awaiting user approval.

     • Processing – The order is being processed.

     • Success – The order has been acknowledged.

     • Failed – An issue occurred during the acknowledgement process.

4. Click the Actions button to view detailed order information.

Confirming and Submitting Acknowledgements

1. Click the edit icon in the actions column to open the order details.

2. Review the order and customer information.

3. In the Acknowledgement section, click "Confirm and Submit Acknowledgements" for orders marked Pending.

4. The status will update to Processing, and upon completion, it will transition to Success or Failed if an issue arises.

Exporting Confirmation Orders

1. Click the "Actions” button top-right corner of the screen.

2. Click "Export Orders".

3. Choose a date range and preferred file format (Excel or CSV).

4. Neuro will generate the export, and a download link will be sent to your registered email.

By integrating Confirmation Orders into your workflow, you can ensure an organised, transparent, and controlled order management process within Neuro.

Next Steps & Support

Need help? Explore more of our documentation, or contact support.